Privacy Policy

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This Privacy Policy is designed to help you understand how Asghar Furniture and its affiliated brands collects and processes the information that you share when you use this and any of our websites (together, the “Site”) and our mobile application (the “App,” and together with the Site, the “Service”).

Before submitting information to the Service, please review this Privacy Policy carefully. By using or accessing the Service, you accept the practices described in this Privacy Policy. If you prefer that we not collect and process information about you, please do not provide it to us and do not access the Service.

We do not knowingly collect any Personal Information from children under 13 without prior verifiable parental consent. If Asghar Furniture learns that a child under the age of 13 has submitted Personal Information (defined below) online without parental consent, we will take all reasonable measures to delete the information as soon as possible and to not use such information for any purpose, except where necessary to protect the safety of the child or others as required or allowed by law. If you believe a child under 13 has provided us with Personal Information, please contact us here.

Information We Collect

We may collect the following categories of information:

  • Personal Information: such as your name, phone number, email address, billing/shipping address, and payment details.
  • Account Information: when you register or interact with your account on our Site/App.
  • Transaction Information: purchase history, product preferences, order details.
  • Device and Technical Information: IP address, browser type, operating system, and usage data collected through cookies and similar technologies.
  • Communication Data: messages you send via email, WhatsApp, live chat, or social media platforms.
  • Children’s Data: We do not knowingly collect Personal Information from children under 13 without parental consent. If we learn that we have collected such information, we will delete it promptly.

How We Use Your Information

We process your information to:

  • Fulfill orders, process payments, and deliver products.
  • Provide customer service and respond to inquiries.
  • Send order updates, invoices, and important service communications.
  • Personalize your shopping experience, including product recommendations.
  • Improve our Site, App, and customer experience.
  • Conduct analytics, marketing campaigns, and promotions.
  • Comply with legal, regulatory, or fraud-prevention obligations.

Information Sharing and Disclosure

We may share your information in the following cases:

  • Service Providers: With third-party logistics, courier, payment processors, IT support, and marketing service providers.
  • Business Transfers: In case of a merger, acquisition, or sale of assets.
  • Legal Requirements: To comply with applicable law, government requests, or to protect rights, property, and safety.
  • Affiliates & Partners: With affiliated companies and trusted partners who support our operations.

We do not sell your personal data to third parties.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functions (shopping cart, checkout).
  • Measure website performance and analytics.
  • Deliver targeted advertising and promotions.
  • Improve overall user experience.

You may disable cookies in your browser settings, but some features may not work properly.

Marketing and Communications

  • We may send you promotional emails, SMS, or WhatsApp updates if you have opted in.
  • You may opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us directly.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After this period, we securely delete or anonymize the data.

Information Security

We implement industry-standard security measures, including:

  • Secure Sockets Layer (SSL) encryption for transactions.
  • Restricted access to personal data for authorized employees only.
  • Regular system monitoring for potential vulnerabilities.

While we take strong precautions, no system is 100% secure. You are responsible for safeguarding your login credentials.

Your Rights (subject to applicable law)

  • Access, correct, or update your personal data.
  • Request deletion of your personal data.
  • Withdraw consent to processing.
  • Opt out of marketing communications.

To exercise these rights, contact us at info@asgharfurniture.ae.

International Transfers

If you are accessing our services from outside the UAE, please note that your data may be processed in countries with different data protection laws.

Account Deletion (Mobile App Users)

  • Users of the Asghar Furniture mobile application can permanently delete their account at any time.
  • How to delete your account: Open the app and go to Account → Delete account, then confirm the deletion.
  • Data deleted: Your customer account and associated profile details stored for login and account access.
  • Data retained: Order, invoice, and transaction records may be retained for financial, legal, accounting, and regulatory compliance, as required under applicable laws.
  • Need help? If you are unable to access the app, you can contact us at info@asgharfurniture.aefor assistance.

Policy Changes

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date. We encourage you to review it periodically.

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